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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

rick rodrigues

December 1, 2023

2  out of  5 rating by rick rodrigues
"Called and asked a yes or no question, 5 minutes of conversation later, question wasn't answered."

Patricia Scharf

October 27, 2023

5  out of  5 rating by Patricia Scharf
"I love it’s"

Marleen Thomas

October 4, 2023

5  out of  5 rating by Marleen Thomas
"Happy to say that I just took advantage of of a couple of their excellent CD rates and Kia is the best!! Delightful staff, knowledgeable and efficient!"

Erik Penaranda

September 27, 2023

5  out of  5 rating by Erik Penaranda
"Excellent service. It's always nice to work with people that make you feel like family."

Jean-Paul Gedeon

August 14, 2023

5  out of  5 rating by Jean-Paul Gedeon
"Kia and his team area amazing. We've had the please of working together on Oahu and Big Island business. If he says he'll do something he does it with the "ownership mindset". (As if he was doing it for his own business or family.) He's an ambitious and driven athlete and business man. A few words that describe Kia: Professional - Aloha - Integrity - Direct - Quality - Care - Skilled"

Nita Tomaszewski

July 13, 2023

5  out of  5 rating by Nita Tomaszewski
"As always great service"

Erin Schaefer

June 27, 2023

5  out of  5 rating by Erin Schaefer
"I had an amazing experience with Claire, and the entire office, really. They were attentive to my needs. Claire explained details patiently and clearly. I thought no one would replace Nelson as the ultimate insurance provider, but this State Farm office is fantastic!"

Clarisse “Cee” Baxa

June 24, 2023

5  out of  5 rating by Clarisse “Cee” Baxa
"Claire Justo was very patient and explained everything clearly. She helped me understand everything I needed to purchase the best policies for me."

Raven Digitalis

June 24, 2023

5  out of  5 rating by Raven Digitalis
"I’ve heard only the best about these guys, and their employees rock! Highly recommended."

Brat Force

June 24, 2023

5  out of  5 rating by Brat Force
"The team at Kia's office were very helpful in getting my policy adjusted to one that best suited me."

Claudette Chee

June 18, 2023

5  out of  5 rating by Claudette Chee
"Claire Justo was very efficient and accommodating. She had to fill out a complicated form that had a lot of requirements in a certificate of insurance and she made sure everything was done correctly."

Roselieta Sales

June 7, 2023

5  out of  5 rating by Roselieta Sales
"Hello my name is Roselieta and perfecto Sales I'm very thankful Claire Justo she's excellent to help us especially our car insurance thank you for your big help"

hollind paiva

May 19, 2023

5  out of  5 rating by hollind paiva
"Fast response and excellent service."

Arturo Flores

May 19, 2023

5  out of  5 rating by Arturo Flores
"I'm so glad I found the right insurance office. Claire and Gary helped me, they gave me a good rate and I saved a.lot of money. I highly recommend this office."

Leesha Harvey

May 18, 2023

5  out of  5 rating by Leesha Harvey
"Quick and friendly service! Gary and Kia helped me get a better rate on my dual car insurance in minutes! Would definitely Recommend!"

Tamara Chung

May 17, 2023

5  out of  5 rating by Tamara Chung
"As our former State Farm agent retired, we were assigned to Kia. He offered a "Greet and Meet" appointment. We were so pleasantly impressed with Clair, the Account Manager. She offered us a seat at her desk; and was well prepared as she reviewed our file. She offered us valuable information, discounts, and updates. She was extremely clear and confident in every issue. We were very impressed and comfortable with Clair. Kia introduced himself as our new State Farm Agent. He thanked us for coming in to meet him and his co-workers. He was very assuring that he was there for us. he would be willing to help us out should an issue arise.His sincerity and honesty highly stood out. We wish Kia and his staff {co-workers} all the Best and Success with his STATE FARM business in Hilo."


May 16, 2023

5  out of  5 rating by JOHNNYB
"Im extremely impressed !! Gary was so very Helpful..."

david irick

May 16, 2023

5  out of  5 rating by david irick
"Kia is great! He took the time to really listen to the needs of my family and I. Then he did his best to provide the perfect plan for us. Really appreciate this man. Friendly and professional. Wish we had found him sooner!"

Will Hardy

May 15, 2023

5  out of  5 rating by Will Hardy
"I needed car insurance for a used truck. Passing the State Farm office at Puainako, the State Farm door was open and Claire invited me in. Her knowledge of the policy and options secured my decision to go with State Farm. I easily shall recommend them to friends and family."

Angel Jesse

May 12, 2023

5  out of  5 rating by Angel Jesse
"This was my first time contacting an agent and Claire was amazing! She was prompt with her responses. Very professional and kind answering any questions I had making the process so easy. 😊 Mahalo Claire!"

Wendell l

May 10, 2023

5  out of  5 rating by Wendell l
"We were extremely satisfied with the service received at our new local state farm agency. Claire Justo, our agent made us feel welcomed and was very professional and knowledgeable in helping us to determine exactly what we needed. The entire staff was friendly and courteous. We would highly recommend the services of this agency for their insurance needs. Sincerely, Wendell & Sue Leite"

Martha Schaffer

May 5, 2023

5  out of  5 rating by Martha Schaffer
"Our agent, Claire, was very pleasant to work with and knowledgeable about the insurance products. She was able to make recommendations that improved our coverage and lowered costs."

Kawena Thomson

May 4, 2023

5  out of  5 rating by Kawena Thomson
"Working with Kia was the best experience, we’ve been quoted for life insurance in the past but it felt like the agents we worked with were not giving us the full picture/withholding information and just trying to steer us towards certain products based (im sure) off of their commission pay. Kia took the time to explain in depth how the different types of insurance worked in an unbiased way. He gave me insight into his family life and different policies that he uses personally-even going so far as to explain other types of insurance (home, renters, car) I really felt like I learned a lot about the insurance industry and wasn’t being sold a standard pitch. We’ve since changed over all of our old Allstate policies (home, car, life) to work with Kia annd his State Farm office and have saved hundreds of dollars a year in doing so!! Don’t hesitate to contact Kia-he will take care of you, save you money and make sure you’re covered for everything your family needs!"

Kellie Crowder

April 27, 2023

5  out of  5 rating by Kellie Crowder
"Kia has been by far the best agent we’ve ever worked with. It’s so refreshing to have an agent who answers every phone call and is personable. He saved us so much money on our car insurance and made the process of switching over so effortless and easy, even being on a different island. So glad to finally get life insurance for our family from someone we trust!"


April 7, 2023

5  out of  5 rating by C G
"Claire helped me transfer my car insurance from a different comp. She helped me save money, very knowledgeable. Friendly office staff, I highly recommend this office."