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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Erin Schaefer

April 10, 2024

5  out of  5 rating by Erin Schaefer
"I am very happy with Kia and Claire. Honestly, I thought all would pale in comparison to Nelson Fukuhara, but everyone in Kia’s office has been warm and welcoming, and helpful. Finally, an insurance business with wonderful customer service! Well done Kia and krew!"
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Taquila Sambrana

April 2, 2024

5  out of  5 rating by Taquila Sambrana
"Super friendly service by Claire. She was so helpful and I was able to get full coverage very quickly and easily. I highly recommend her to everyone. Thank you so much Claire!"
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Jean-Paul Gedeon

March 16, 2024

5  out of  5 rating by Jean-Paul Gedeon
"Kia and his team area amazing. We've had the please of working together on Oahu and Big Island business. If he says he'll do something he does it with the "ownership mindset". (As if he was doing it for his own business or family.) He's an ambitious and driven athlete and businessman. A few words that describe Kia: Professional - Aloha - Integrity - Direct - Quality - Care - Skilled"
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Jared Weichers

March 14, 2024

5  out of  5 rating by Jared Weichers
"I live in Keaau and Kia is my State farm agent. Great guy, excellent customer service, friendly and helpful agent, and clean and organized office. 100% recommend."
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Jennifer Cook

March 11, 2024

5  out of  5 rating by Jennifer Cook
"Kia met us on a weekend to talk over options of a joint or individual plans. He explained about coverages and I really appreciate him taking the time so we could understand our options -"
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Craig Cummings

February 23, 2024

5  out of  5 rating by Craig Cummings
"If you Want an Insurance company That Cares, and is Efficient, Kia is my Choice. I have been Treated Well, Prices are Very Fair and Competitive. I'm a Satisfied Customer."
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Camilla Von Lortz

February 22, 2024

5  out of  5 rating by Camilla Von Lortz
"Fast and every sign up! Excellent Customer Care Service!!"
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Juliet Bergonia

February 12, 2024

5  out of  5 rating by Juliet Bergonia
"We had excellent service from State Farm especially Claire Justo"
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Ai Chir Magliulo

February 8, 2024

5  out of  5 rating by Ai Chir Magliulo
"Service is prompt. Claire is very helpful and courteous."
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Heidi Burgoyne

January 31, 2024

5  out of  5 rating by Heidi Burgoyne
"When my home insurance increased the cost of my insurance, I asked Kia if he could offer a better rate. Kia was so fast to get me a quote - much lower than what I was previously paying! Kia is very professional and quick to respond. Highly recommend."
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Michael Johnson

January 28, 2024

5  out of  5 rating by Michael Johnson
"I was shopping around and got recommended to Kia and WAS NOT disappointed. Very pleased with his attention to detail, response time, and overall service. Hard to find good customer service these days but Kia definitely fits the bill! 10/10 would recommend."
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Nancy Hanks

January 19, 2024

5  out of  5 rating by Nancy Hanks
"I was very happy to call State Farm and speak with a real person who answered all my questions, gave me quotes, discussed current coverages, and followed up with return calls and/or emails in a timely manner. Thank you Claire!"
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January 17, 2024

5  out of  5 rating by JOHNNYB
"Amazing!! Extremely Knowledgeable in every aspect!! More than just "a good neighbor " Family!"
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Jeremy Curtis

January 13, 2024

5  out of  5 rating by Jeremy Curtis
"I bought a new car and reached out to Kia at StateFarm to get a quote. I haven’t worked with StateFarm before but heard good things from a friend who highly recommended connecting with Kia. I can see why, Kia was amazing to work with and got back to me right away with options and we ended up getting all our cars insured with StateFarm. Kia knew exactly what we needed to get us the coverage we needed at the best price and made it easy and seamless to switch over. If I’m in a position to get home insurance or any other type of insurance in the future I will go to Kia and StateFarm first. Thanks Kia and StateFarm. 🙏"
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Beau Nobmann

January 12, 2024

5  out of  5 rating by Beau Nobmann
"Kia was awesome to deal with. Worked with me thru all the different options. Explaining them in more detail if it was needed. I am super happy with my new insurance plans and I know if I need anything Kia is just a call away. It makes a big difference in a world of technology to be able to talk to a real person who cares and is willing to help."
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January 9, 2024

5  out of  5 rating by Timdel
"Very professional courteous and dependable when it comes to handling your claim. I cannot speak to other companies but for my experience once s you experienced State farm there is absolutely no reason to consider going elsewhere ! To all of you at the hilo office Kia and Claire ( a extra scoop of gratitude to claire) and the people In The total lost claims department .thank you I appreciate the help"
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rick rodrigues

December 1, 2023

2  out of  5 rating by rick rodrigues
"Called and asked a yes or no question, 5 minutes of conversation later, question wasn't answered."
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Patricia Scharf

October 27, 2023

5  out of  5 rating by Patricia Scharf
"I love it’s"
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Marleen Thomas

October 4, 2023

5  out of  5 rating by Marleen Thomas
"Happy to say that I just took advantage of of a couple of their excellent CD rates and Kia is the best!! Delightful staff, knowledgeable and efficient!"
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Erik Penaranda

September 27, 2023

5  out of  5 rating by Erik Penaranda
"Excellent service. It's always nice to work with people that make you feel like family."
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Nita Tomaszewski

July 13, 2023

5  out of  5 rating by Nita Tomaszewski
"As always great service"
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Erin Schaefer

June 27, 2023

5  out of  5 rating by Erin Schaefer
"I had an amazing experience with Claire, and the entire office, really. They were attentive to my needs. Claire explained details patiently and clearly. I thought no one would replace Nelson as the ultimate insurance provider, but this State Farm office is fantastic!"
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Clarisse “Cee” Baxa

June 24, 2023

5  out of  5 rating by Clarisse “Cee” Baxa
"Claire Justo was very patient and explained everything clearly. She helped me understand everything I needed to purchase the best policies for me."
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Raven Digitalis

June 24, 2023

5  out of  5 rating by Raven Digitalis
"I’ve heard only the best about these guys, and their employees rock! Highly recommended."
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Brat Force

June 24, 2023

5  out of  5 rating by Brat Force
"The team at Kia's office were very helpful in getting my policy adjusted to one that best suited me."